Need help?

We're here for you. Whether you have a question about a booking, ran into an issue during a session, or just aren't sure how something works, reach out and we'll help sort it out.

Email us: support@haibu.live

We aim to respond within 24 hours.

Common questions

Looking for something specific? A lot of common questions, like our cancellation policy, refunds, and how sessions work, are answered on our Terms of Service page.